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Job Description
Role Purpose:
The Health Lounges Engagement Manager drives business growth by promoting offerings, engaging clients, ensuring smooth operations, collaborating with other functions, managing member enrollment & on-ground activities & cultivating strong client relationships.
Key Accountabilities:
1- Member Segmentation & Development of Member-Focused Roadmaps:
• Collaborate with other departments to develop & execute a comprehensive member roadmap
• Align the member roadmap with primary business objectives to drive growth & engagement
• Identify & segment members using specific criteria to tailor & optimize programs
• Implement targeted preparations for each segment to enhance lounge effectiveness
2- Member Outreach & Engagement Retention:
•Proactively engage with prospective members to promote champion health lounge
• Build & sustain strong member relationships to discover their needs & preferences accurately
• Design & execute re-engagement strategies to retain members who have previously utilized our lounges
•Establish strong feedback mechanisms to capture member experiences & drive service enhancements
3- Member Enrollment & Lounge Innovation:
•Direct & streamline the enrollment process for new members into health lounge lounges, ensuring a seamless & efficient experience
• Continuously drive innovation & elevate program launches to effectively attract & retain members, fostering sustained growth
4- Lounge Promotion, On-Ground Activities & Communication Management:
• Plan & execute on-ground activities to effectively promote the health lounge & its lounges
• Craft & distribute compelling messages to captivate & inform potential members, driving interest in our offerings
• Implement targeted communication initiatives to incentivize individuals to experience health lounge programs
• Leverage multiple channels to maximize awareness & drive active participation in lounges
5- PMO:
• Establish & maintain a project management framework to support
• Coordinate cross-functional teams to prepare & present compelling business proposals
• Oversee timelines, budgets & deliverables
•Monitor & report progress
• Collaborate with stakeholders to align proposals with strategic business objectives
• Identify risks & develop mitigation strategies for ongoing projects
Skills
- Strong Leadership & team management skills
- Excellent communication & interpersonal abilities
- Customer-centric mindset with a passion for health & wellness
- Ability to multitask & manage time effectively
- Experience in customer engagement, hospitality management or health services management
- Proven track record in a managerial role, preferably in health or wellness setting
Education
Bachelor’s degree in Business Administration, Hospitality Management or a related field
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.
