Upload
Job Description
Role Purpose:
We are seeking a detail-oriented to join our team. The ideal candidate will have a strong background in data analysis) with an excellent communication and presentation skills. This role will involve interpreting data to provide actionable insights that drive business decisions, improve services, and enhance customer satisfaction through continuous improvement.
1- Customer Excellence:
- Utilize Net Promoter Score (NPS) data to identify key drivers of customer satisfaction and areas for improvement. Develop strategies to address customer pain points and enhance overall experience.
- Continuously track and analyze customer satisfaction metrics to ensure high levels of service quality and address any emerging issues proactively.
2- Data-Driven Insights:
- Analyze NPS and customer feedback to provide actionable insights and inform decision-making.
- Create reports and visualizations to highlight key trends and improvement opportunities
3- Cross-Functional Collaboration and Effective communication:
- Work with various teams to share insights and drive collaborative efforts for service improvement.
- Advocate for best practices in customer service and process management
- Present findings and recommendations to stakeholders clearly and persuasively.
- Engage with stakeholders to discuss insights and align on action plans.
4- Continues improvement:
- Apply Kaizen principles to drive incremental improvements in processes and services. Encourage a culture of continuous improvement by engaging team members in identifying and implementing enhancements.
- Regularly review and refine processes based on NPS and customer feedback to increase efficiency, reduce waste, and enhance service delivery
Skills
- Experience with data visualization techniques (EXCEL, Power BI)
- Presentation skills
- Knowledge of customer experience improvement strategies.
- Excellent communication & interpersonal abilities
Education
Bachelor’s degree in business, Data Science, Engineers or a related field.
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.
