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Job Description
Role Purpose:
The Outreach Engagement Manager is responsible for building and maintaining strong relationships with the company's customers. The primary goals are to promote our health programs, drive more customers into our systems, improve customer experience, increase customer loyalty, and drive business growth through effective customer engagement. The role is also responsible for bridging the gap between the company and its customers, ensuring that customer needs are met, and that the company's products or services remain valuable and relevant to the customer.
Key Accountabilities:
1- Outreach and Engagement;
- Assest the customer engagement team to Proactively reach out to new customers or clients to introduce them to the company and its offerings.
- Ensure that all eligible members are contacted effectively to be Enrolled the to the defined programs
- Understand the customer's or client's specific needs, goals, and pain points.
- Create strategical objectives on how to promote new services to the right segments at the right times in the right format using the right channels
2- Client Education and product Demonstration;
- Build strategical goals and contents to Emphasize how the features can solve the client's pain points and improve their business operations.
- Develop informative digital channels that explain the key features and benefits of the company's services
3- Onboarding Coordination;
- Develop and oversee the onboarding process, ensuring it is efficient, comprehensive, and tailored to the customer's or client's requirements.
- Collaborate with cross-functional teams (e.g., RCM, Medical team, technical teams) to create a seamless onboarding experience.
- Communicate the onboarding plan and timeline with the new customers or clients.
4- Performance Monitoring and Reporting;
- Tracking and analyzing customer engagement team performance and inputs
- Reporting the results of the engaged customers
- Identifying and implementing strategies to improve customer engagement and satisfaction
5- Feedback collection and documentation;
- Gather feedback from the customer engagement team about individuals reached via phone regarding their awareness and perception of tele consultation services
- Maintain accurate records of client interactions, feedback received and campaign details
Skills
- Excellent verbal and written communication skills to explain complex concepts clearly
- Negotiation skills
- Good Analytical skills
- Presentation skills
- Medium Knowledge in using system and analysis program
- Team building and Coaching
Education
Bachelor's degree in business administration or related fields
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.
