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Job Description
Key Tasks:
- Liaise with medical and non-medical staff at providers to ensure quality healthcare service for our members.
- Maintain and update a daily database and tracker of all related members and issues raised.
- Follow up on open cases to ensure optimal members recovery, referrals, and issue resolution
- Coordinate with International healthcare services , TPAs and global partners to provide medical requirements and services for members.
- Engage local and international Inpatient members and manage cases end to end to ensure optimum members recovery and issue resolution
- Update medical reports, hospital acceptances and rejections of patients once they have completed their medical journey
- Communicate with hospitals to obtain details of future medical appointments and remain updated with patient medical journey progress
- Connect with members following treatment completion and facilitate any required services locally.
- Support the delivery of international healthcare projects/ products.
- Book any appointments for patients internationally and locally when requested by member
Skills
Technical/Managerial:
- Excellent verbal & written english, Arabic.
- Communication and email correspondence.
- Bachelor’s Degree (Nutrition).
- Clinical experience background
- Service Delivery Skills
Education
Nutrition
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.
