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Job Description
in this role you will be asked to deliver the healthcare partnership operations functions and supporting healthcare partner projects in order to drive the healthcare partner pillar of Bupa Arabia.
Key Accountabilities:
Healthcare Operations Service Recovery
- Liaise with medical and non-medical staff at providers to ensure quality healthcare service for our members
- Checking Refill of Chronic medications regards Refill policy and general assistance
- Ensure patient safety through follow up his case for managing his case,
- Maintain and update a daily database and tracker of members chronic cases & Ensure that they are highly engaged & touched
- Conduct follow up on open cases to ensure optimal members satisfaction
- Liaise with Bupa medical & non-medical staff to ensure a good healthcare services quality
Healthcare Operations Operational Excellence
- Engage Chronic members based on specific and clearly defined criteria
- Maintain and update a database for the treating doctor and provider/hospital service delivery review of the customer experience based on clearly defined matrix and service levels
- Conduct follow up on open cases to ensure optimal members satisfaction and issue resolution
Skills
Very good on different technology tools
Excellent on English and Arabic language
Education
Medicine & Surgery, Pharmacy, Nutrition, Psychology, Speech Therapy, Nurse, Dentist
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.