Tamheer - Healthcare Services (Medical)

in this role you will be asked to deliver the healthcare partnership operations functions and supporting healthcare partner projects in order to drive the healthcare partner pillar of Bupa Arabia.

Key Accountabilities:

Healthcare Operations Service Recovery

• Liaise with medical and non-medical staff at providers to ensure quality healthcare service for our members
• Checking Refill of Chronic medications regards Refill policy and general assistance
• Ensure patient safety through follow up his case for managing his case,
• Maintain and update a daily database and tracker of members chronic cases & Ensure that they are highly engaged & touched
• Conduct follow up on open cases to ensure optimal members satisfaction
• Liaise with Bupa medical & non-medical staff to ensure a good healthcare services quality

Healthcare Operations Operational Excellence

• Engage Chronic members  based on specific and clearly defined criteria
• Maintain and update a database for the treating doctor and provider/hospital service delivery review of the customer experience based on clearly defined matrix and service levels
• Conduct follow up on open cases to ensure optimal members satisfaction and issue resolution

Very good on different technology tools 

Excellent on English and Arabic language

Medicine & Surgery, Pharmacy, Nutrition, Psychology, Speech Therapy, Nurse, Dentist