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Job Description
Role Purpose:
To work within Medical care unit which has 3 subunits : Rejection recovery ( to make calls \\engagements with unapproved cases and to respond to the frontliners queries) , Referral unit ( to facilitate clients referrals and services availability , to work on Referral cards platform for members per diem expenses) , checkup unit ( to work with clients and the providers to perform the requested checkups ( occupational and general) and the pre employment candidates and to validate the results before delivering them to the clients.
Key Accountabilities:
1- To receive checkup requests from clients;
- To make sure that all requests being responded to within the agreed KPI.
- To validate the requested checkups and preferred location.
- Good communication with Aramco and Key accounts delegates team.
2- providers interactions;
- To ensure timely response from the providers regarding the appointments and the attendance and results submission.
- To communicate with the providers for the competencies and continues education about the packages and the special requests.
3- Results validation and reporting;
- To validate the submitted results from the providers before handing it to the client.
- To work on checkup platform on timely and quality wise matter.
- To ensure all transactions and repots requested is performed.
Skills
- logical, analytic, Presentation, assessment and interpretation skills
- communication and negotiation skills.
- Basic to intermediate knowledge of Microsoft Office
- Able to multitask and work well under stress.
- troubleshooting, problem-solving and analytical skills, excellent follow up skills.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
Education
Pharmacists, Medical Laboratories or Nurses
