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Job Description
Support the E-commerce team in handling customer enrollment and onboarding processes
· ensuring smooth order processing and high customer satisfaction across digital channels.
· Handle inbound and outbound customer calls.
· Respond to customer emails in a professional and timely manner.
· Support customers during the enrollment and onboarding journey.
· Process orders accurately in the system.
· Follow up on incomplete applications and pending documents.
· Coordinate with internal teams (CX / Sales) when needed.
· Ensure all customer data is entered correctly and updated.
· Handle customer inquiries, complaints, and escalations.
· Maintain high service quality standards.
Support daily reporting and basic tracking activities.
Skills
Strong communication skills (Arabic & English).
· Basic knowledge of customer service principles.
· Good computer skills (Excel, email handling).
· Detail-oriented and organized.
· Ability to handle multiple tasks.
Education
Business, Marketing, Management, MIS, or related field
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.