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Job Description
- Maintain strong knowledge of Bupa Arabia’s products, services, and systems to effectively handle customer concerns.
- Proactively contact dissatisfied customers to resolve complaints, rebuild trust, and restore customer satisfaction.
- Handle escalated cases with empathy and professionalism, ensuring a positive customer experience.
- Investigate issues using internal systems (claims, preauthorization, and service history) to identify root causes and provide accurate resolutions.
- Document all interactions and ensure proper case tracking in line with established guidelines.
- Identify recurring issues and escalate trends to support continuous service improvement.
- Collaborate with internal teams to ensure timely and effective complaint resolution.
Skills
- Ability to use computers and navigate through software applications.
- Ability to multi-task in a fast-paced changing environment and work well under stress
- Strong trouble shooting, problem-solving and analytical skills
- Excellent follow up skills
- Ability to resolve issues effectively
Education
IT, Marketing, Healthcare, Business Administration
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.
