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Job Description
• Respond to customer inquiries through live chat channels.
• Provide accurate information and appropriate solutions in line with company policies.
• Handle multiple chats simultaneously in a professional manner.
• Analyze customer messages to identify issues and provide effective support.
• Coordinate with relevant departments to resolve customer concerns.
• Document interactions and requests in the system.
• Meet response time and quality service standards.
• Escalate complex cases according to established procedures.
Skills
• Excellent written communication skills.
• Fast typing speed and strong keyboard proficiency.
• Ability to manage multiple conversations under pressure.
• Strong analytical and problem-understanding skills.
• Professional tone in written communication.
• Ability to learn systems and tools quickly.
• Good time management and prioritization skills.
Education
Business Administration , Marketing , Public Relations , Communications / Media , MIS
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.
