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Job Description
• Handle customer complaints received through official email channels.
• Review complaint details and ensure accurate understanding of the issue.
• Investigate cases by coordinating with relevant internal departments.
• Provide clear, professional, and policy-compliant responses to customers.
• Follow up on open complaints until resolution.
• Document complaint details and actions taken in the system.
• Escalate complex or sensitive cases according to escalation procedures.
• Contribute feedback to improve complaint handling processes.
Skills
• Strong written communication skills in Arabic and English.
• Ability to manage sensitive or escalated cases professionally.
• Critical thinking and problem-analysis skills.
• Attention to detail and accuracy in documentation.
• Ability to work under deadlines and service level targets.
• Professional tone and conflict-handling skills.
• Familiarity with customer service systems or willingness to learn
Education
Business Administration , Communications, Public Relations , Law , MIS
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.
