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Job Description
Key Responsibilities
- Support delivery of the Bupa Pro CX agenda across providers and regions.
- Prepare presentations, reports, and dashboards for CX governance forums.
- Coordinate monthly CX meetings with providers, CX, and TQM teams (agenda, MoM, follow‑ups).
- Track CX action plans, CLF call outcomes, and NPS performance.
- Support communication and updates with CX and Quality teams.
Key Responsibilities
- Support execution and tracking of PA & Claims Protocol FTD committee actions.
- Assist in monitoring PA, MCU, and Claims CX performance and action closure.
- Prepare monthly performance reports and trackers.
- Coordinate meetings with PA, MCU, and Claims leaders and follow up on assigned actions.
- Support data collection, analysis, and reporting related to FTD, NPS, and operational KPIs.
Skills
- Strong PowerPoint and Excel skills
- Ability to prepare presentations and write reports
- Experience or capability in meeting coordination, scheduling, and MoM documentation
- Strong follow‑up and communication skills
- Good command of English and Arabic
- Willingness to learn healthcare CX, PA, and Claims operations
Education
Business , MIS, Health Informatics , Public Health or related..
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.