Sr. Officer - System Admin

To administer and provide technical support to enterprise system infrastructure in order to ensure system availability and security in line with the departmental KPIs and SLA

System Administration

• Administer enterprise windows infrastructure that includes Active Directory, DNS, DHCP to ensure
• Administer enterprise email and fax solutions that includes Exchange and Rightfax systems
• Create, modify and disable system users as requested through the service desk
• Assign security rights to folders and applications as identified by business users
• Produce regular system reports to be used for capacity and availability management and planning
• Automate system administration processes through the use of internal and external tools.

System Support

• Troubleshoot and resolve system issues on time within agreed KPIs and SLA
• Analyze system and security logs for potential issues and risks.
• Daily health checks to monitor disk, memory, cpu, network usage and adjust settings as needed to ensure system is optimized
• Escalate issues on time to hardware and software vendors for quick resolution
• Support the service desk process by providing user support as needed and in line with the escalation process

Backup and recovery

• Perform daily, weekly and monthly backup jobs to ensure backup data is available in the event of disaster
• Perform scheduled restoration activities of backup data on tape to ensure backup tapes are workable
• Analyze and review backup job history and perform needed changes to ensure backup is finished on time
• Monitor disaster recovery systems in the alternative data center to ensure that it is updated in the event of disaster.

System maintenance

• Apply patches and fixes as recommended by software and hardware vendor for security and performance purposes
• Schedule maintenance during off peak hours to avoid impact on business operations
• Setup and maintain test environment and ensure all changes are tested and approved before releasing to production environment
• Update Configuration management database and ensure all configuration items are accounted for.

System installation

• Install Windows systems and other business applications with the latest patches and updates
• Properly configure systems and application based on business and vendor requirements
• Prepare and assemble servers based on system requirements

Documentation

• Write and maintain documentation of existing system infrastructure and ensure documentation is up to date when changes or new systems are implemented.
• Draw the overall enterprise system infrastructure for easy reference
• Write and maintain operational procedures that includes system installation, user creation, backup and recovery process.

• Technical certification from known IT vendors such as MCSE or MCSA or CCNA
• Experience in latest Windows infrastructure e.g. Windows Server 2008/2012, Active Directory, Exchange 2010, Hyper-V, SCCM,SCOM etc.
• Experience in Data Center operations
• Experience in User support
• Knowledge in Network Administration
• Understanding of  ITIL framework and other IT operations best practices