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Job Description
To administer and provide technical support to enterprise system infrastructure in order to ensure system availability and security in line with the departmental KPIs and SLA
System Administration
- Administer enterprise windows infrastructure that includes Active Directory, DNS, DHCP to ensure
- Administer enterprise email and fax solutions that includes Exchange and Rightfax systems
- Create, modify and disable system users as requested through the service desk
- Assign security rights to folders and applications as identified by business users
- Produce regular system reports to be used for capacity and availability management and planning
- Automate system administration processes through the use of internal and external tools.
System Support
- Troubleshoot and resolve system issues on time within agreed KPIs and SLA
- Analyze system and security logs for potential issues and risks.
- Daily health checks to monitor disk, memory, cpu, network usage and adjust settings as needed to ensure system is optimized
- Escalate issues on time to hardware and software vendors for quick resolution
- Support the service desk process by providing user support as needed and in line with the escalation process
Backup and recovery
- Perform daily, weekly and monthly backup jobs to ensure backup data is available in the event of disaster
- Perform scheduled restoration activities of backup data on tape to ensure backup tapes are workable
- Analyze and review backup job history and perform needed changes to ensure backup is finished on time
- Monitor disaster recovery systems in the alternative data center to ensure that it is updated in the event of disaster.
System maintenance
- Apply patches and fixes as recommended by software and hardware vendor for security and performance purposes
- Schedule maintenance during off peak hours to avoid impact on business operations
- Setup and maintain test environment and ensure all changes are tested and approved before releasing to production environment
- Update Configuration management database and ensure all configuration items are accounted for.
System installation
- Install Windows systems and other business applications with the latest patches and updates
- Properly configure systems and application based on business and vendor requirements
- Prepare and assemble servers based on system requirements
Documentation
- Write and maintain documentation of existing system infrastructure and ensure documentation is up to date when changes or new systems are implemented.
- Draw the overall enterprise system infrastructure for easy reference
- Write and maintain operational procedures that includes system installation, user creation, backup and recovery process.
Skills
- Technical certification from known IT vendors such as MCSE or MCSA or CCNA
- Experience in latest Windows infrastructure e.g. Windows Server 2008/2012, Active Directory, Exchange 2010, Hyper-V, SCCM,SCOM etc.
- Experience in Data Center operations
- Experience in User support
- Knowledge in Network Administration
- Understanding of ITIL framework and other IT operations best practices
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.
