Sr. Officer - SME Collection

Role Purpose

To ensure all pending premiums are collected as per agreed timelines in the contractual agreement and to ensure all addition/ deletions are aligned and necessary premiums are collected or refunded as may be the case.

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Key Accountabilities

Key Activities / Decision Areas

1

Collection Operations

·          Align with the company representative on the various procedures that they need to follow after the contract is signed with the SME

·          Ensure all premiums are collected as per the timelines agreed

·          Ensure all up-dations & deletions are done in the membership databases and when required.

·          Co-ordinate with internal departments to align membership data & premium calculation so as to help the department get the premiums on time

·          Ensure that the premiums are received and confirmed with the bank before the membership cards are released.

2

Reporting

·          Inform supervisor & Finance department of the achievements on a daily basis to give visibility on the delinquencies .

·          Update records if debt has been settled.