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Job Description
Key Accountabilities:
- Personalized Customer Experience Coordinate;
- Coordinate members’ services with the relevant functions to ensure that services are delivered end to end for the members in every touch point of their journey on a timely manner and being the main point of contact including off-site customer interaction.
- Collaborate with cross functional service leaders to customize healthcare services according to the healthcare needs of the targeted population.
- Health Advisor;
- Arrange with HCS members services based on members medical history and their services plan
- support the members and refer them to appropriate department for assistance i.e. to ensure that they will be receiving a high level of quality in medical services
- Support the understanding of customer and consumer segmentation to offer breakthrough personalized care
- Handle all members requests and close it within KPI
- PCC Performance & Reporting;
- Prepare and conduct reports and business updates to key leaders ”Relation Manager” within the organization
- Provide monthly feedback report on the progress of PCC program as part of updates in overall Retention report & share it with key leaders
Skills
- Good medical background
- Experience in dealing with clients
- Extended scale of networks
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.
