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Job Description
1- ROLE PURPOSE:
Fulfilling daily key account group Bupa Arabia insurance operation requests and queries received from the group secretary. Representing an excellent Bupa Arabia image by reflecting the organization values and objectives.
2- KEY TASKS:
- Adding and deleting employees and dependents to the group’s policy and printing the new cards.-
- Modifications to the memberships: Change class, re-print lost cards, change branch, update member Info (Name, Ids, DOB, Etc…), and replace card with updated information.
- CCHI data upload.
- Receive inquiries from the members regarding their membership.
- Online claim submission through Bupa Arabia Channels or submit the claim in-person in with the original documents to claim department in Bupa Arabia head offices.
- Provide proper follow up for ongoing and pending inquiries.
- Check the Pre-Authorization status follow-up with Pre-Auth Team to provide the needed information for members.
- Receive, validate and submit the client’s complaints to the proper channels.
- Provide the clients with the product benefits and coverage information. Aligning with other internal department to reach excellent customer satisfaction by completing timely transactions and answer the client inquires.
Skills
- Background in customer service in telecommunication, insurance, hospitals, banks or FM-CG.
- Able to multitask and work under pressure.
- Commercial skills in combination with service focused mindset.
- Excellent follow up skills.
- Excellent Communication and negotiation skills.