Sr. Officer – Enrolment (New Accounts)

Role Purpose:

Responsible for all new & renewal accounts Enrollments. Handling the contracts Set-up and members upload on the system, solving the general issues, complaints and Inquires that related Enrollments and handling the changes in the product during contract period.

Accountabilities:

Operations

• Creating accounts on the system (set-up process & Upload members)including high accuracy of setup and uploading members in system and production process.
• Handling general issues, complaints and Inquires that related to contract and member level.
• Maintaining a satisfactory quality of processed accounts (as per agreed percentage).
• Contributing in a process enhancement related to our department and other departments.

Internal and external Communication

• Respond to all internal queries on the status of all job requests.
• Build relationships and coordinate with other departments, particularly the Sales department, pricing department and IT to ensure clear communication

Years of Experience 

• 1 year (preferred)

Skills Required

• Bachelor's degree holder
• Medium level on Microsoft office
• Beginner on web applications
• Good spoken and written communication skills ( bilingual )
• Typing (Words Per Minute): 30 wpm