Closed or Expired Job Posting This job posting is closed or has expired and is no longer open for applications.
Upload
Job Description
- Recover the members through outbound calls and emails to ensure customer satisfaction through all channels
- Act as a focal point internally for all digital issues and recovery
- Performing NPS outbound calls to measure the customer satisfaction
- Own the daily mobile app ratings and communicate with all stakeholders
- Sending regular promotions through push notifications from mobile app promoting different services
- Perform mobile app daily health checks for all operational functionalities to ensure it is operating smoothly without any or minimal errors
- Act as a focal point for all production issues and ensure closure of all points.
- Perform testing in UAT and prepare for all production releases
- Log all feedback and comments into the system for track record.
- Track all digital channel operational issues/errors such as mobile app and coordinate with development team for required corrections.
- Perform loss tree analysis for all digital issues and apply KAIZEN methodology to close all gaps
- Send weekly/monthly updates for all issues and actions to all stakeholders for a better insight on points of focus (Top issues to be highlighted along with preventive actions)
- Prepare PID’s for digital customer experience projects/enhancements for continuous improvements.
Skills
- 0 – 3 years
- Well skilled in customer experience and customer service
- Healthcare organization experience is a plus
- Strong communication and presentation skills.
- MS Office skills
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- A general understanding of digital technologies
- Bachelor’s Degree
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.
