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Jeddah , Saudi Arabia
Posted 2020/08/26 10:21:33
Ref: JB4217040
Job Description
- Processing Digital Sales opportunities and coordinating with relevant departments to ensure prospects are served.
- Handle relevant communication channels related to New and Renewal sales channels and (i.e. Sales line, web portal, specified sales branches, online Chat, etc…)
- Coordinate with relevant departments and units to solve customer complaints and issues
- Follow up on customers’ orders including changes in coverage, inquiries on benefits and requests for cancellation.
- Provide a high level of customer service through professional communication skills
- Maintain a thorough knowledge of Bupa Arabia products and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence always
- Identify customer needs to match the best alignment as required
- Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery
- Highlight any request /recurring problems that are identified and direct the information to the right channel so that corrective actions can be taken promptly
- Responds to customer inquiries regarding orders, billing inquiries and technical problem notifications.
- Document customer error reports in trouble ticketing system and escalate according to established standard operating procedures.
- Follow up with Digital Sales prospects to influence sales closing.
Skills
- 0-3 years
- Must demonstrate good oral and written communication skills (Arabic & English)
- Well organized with the ability to multi-task and prioritize workload.
- Proven ability to work independently in a fast-paced environment.
- Demonstrate basic understanding of e-commerce principles and online sales.
- Bachelor's Degree in any business field.
Job Details
Job Location
Jeddah , Saudi Arabia
Job Role
Other
Preferred Candidate
Career Level / Band
Entry Level
Years of Experience
Max: 3