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Job Description
- Processing Digital Sales opportunities and coordinating with relevant departments to ensure prospects are served.
- Handle relevant communication channels related to New and Renewal sales channels and (i.e. Sales line, web portal, specified sales branches, online Chat, etc…)
- Coordinate with relevant departments and units to solve customer complaints and issues
- Follow up on customers’ orders including changes in coverage, inquiries on benefits and requests for cancellation.
- Provide a high level of customer service through professional communication skills
- Maintain a thorough knowledge of Bupa Arabia products and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence always
- Identify customer needs to match the best alignment as required
- Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery
- Highlight any request /recurring problems that are identified and direct the information to the right channel so that corrective actions can be taken promptly
- Responds to customer inquiries regarding orders, billing inquiries and technical problem notifications.
- Document customer error reports in trouble ticketing system and escalate according to established standard operating procedures.
- Follow up with Digital Sales prospects to influence sales closing.
Skills
- 0-3 years
- Must demonstrate good oral and written communication skills (Arabic & English)
- Well organized with the ability to multi-task and prioritize workload.
- Proven ability to work independently in a fast-paced environment.
- Demonstrate basic understanding of e-commerce principles and online sales.
- Bachelor's Degree in any business field.
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.