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Sr. Officer Customer Services

Jeddah , Saudi Arabia Posted 2019/11/05 07:31:28 Expires 2020-03-19 Ref: JB4111666

Job Description

1- Calls Handling:

  • Provide a high level of services to the customers.
  • Maintain a thorough knowledge of all departments, Bupa Arabia network, products and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times
  • Resolves and inputs provider/client requests into CRM according to established guidelines.
  • Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery.

2- Complaint and conflict handling:

  • Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of supervisors

Skills

•A Bachelor degree 

•Very good communication skills in English

Willing to work in shifts including night shifts

•Ability to multi-task in a fast paced changing environment and work well under stress

•0-2 years of experience in customer service

Job Details

Job Location Jeddah , Saudi Arabia
Job Role Customer Service and Call Center
Employment Status Full time
Employment Type Employee
Number of Vacancies 9

Preferred Candidate

Career Level / Band Entry Level
Years of Experience Min: 0 Max: 2
Residence Location Jeddah , Saudi Arabia
Nationality Saudi Arabia
Minimum Degree Bachelor's degree

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