Sr. Officer Customer Services

1- Calls Handling:

• Provide a high level of services to the customers.
• Maintain a thorough knowledge of all departments, Bupa Arabia network, products and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times
• Resolves and inputs provider/client requests into CRM according to established guidelines.
• Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery.

2- Complaint and conflict handling:

• Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of supervisors

•A Bachelor degree 

•Very good communication skills in English

•Willing to work in shifts including night shifts

•Ability to multi-task in a fast paced changing environment and work well under stress

•0-2 years of experience in customer service