Love working here…


E ع

Closed or Expired Job Posting This job posting is closed or has expired and is no longer open for applications.


Sr. Associate – Key Account Customer Care

Riyadh, Saudi Arabia Posted 2024/02/21 13:05:26 Expires 2024-04-21 Ref: JB1100045259

Job Description

.• Promote BA services by supporting members to utilize services (Tebtom, Rahatkom, Telemedicine, etc) and keep members engaged with company services.

• Guide members on points of contact for queries and communication.

• Update members on insurance coverage details, follow up cases, inquiries and responses with full support

• Complete transactions and answering members’ inquiries on time by aligning with internal departments to reach excellent customer satisfaction

• Manage assigned projects with Kaizen methodology to contribute in business improvement and enhancing customer experience

• Add and delete members and update member information and coverage class as per group secretary request for the policy coverage 

• Validate documents, contact information and link members to CCHI for membership amendments and complete the missing documents in the upolad process. 

• Validate medical claims received by members and request for missing documents required for submission

• Ensure that added members have received membership confirmation and follow up on pending claims.

• Update members on pending claims and provider requests and justify rejections 

• Recover rejected pre-authorization requests and support to revise the rejected requests


- Strong customer service skills
- Excellent communication skills
- Ability to build and maintain relationships with key accounts
- Problem-solving and conflict resolution skills
- Time management and organization skills
- Attention to detail
- Proficiency in CRM software and Microsoft Office applications
- Leadership and team management skills
- Ability to multitask and work under pressure
- Knowledge of customer care best practices and trends

Job Details

Job Location Riyadh, Saudi Arabia
Job Role Customer Service and Call Center
Employment Status Full time
Employment Type Employee
Number of Vacancies 1

Preferred Candidate

Career Level / Band Entry Level
Years of Experience Min: 0 Max: 3
Residence Location Riyadh, Saudi Arabia
Nationality Saudi Arabia
Minimum Degree Bachelor's degree

Similar Jobs

Loading ...