Specialist – Quality Testing

Responsible for the quality of software development and deployment by performing automated and manual tests to ensure all errors are identified and corrected before release either within Bupa or externally (members, GS, brokers and providers).

Application Software Testing 

• Analysis of design specifications in order to produce comprehensive test scripts and scenarios for expected results to be performed manually and using automated testing tools like Eggplant
• System Testing of new applications and existing software enhancements to ensure they meet design specifications
• Functionality Testing of new applications and existing software enhancements to ensure they meet business requirements through performing end to end business scenario tests
• Regression Testing of new applications and existing software enhancements to identify any possible impacts caused by changes
• Recording of test results
• Maintenance and management of manual and automated scripts & test databases
• Verification and evidence of reproduction of any reported faults in existing clients software
• Testing of fixes required for reported faults, including tests for possible impacts from changes
• If specializing in automated testing script development –create and maintain technically complex text scripts user programming language e.g. VB script
• Review and analyze system specifications
• Execute test cases (manual or automated) and analyze results
• Conduct post-release/ post-implementation testing
• Estimating effort and software testing resources required for tasks
• Ensure tasks prioritized effectively and testing tasks delivered on time

Software Quality Assurance

• Ensure all work produced meets customer requirements before being released for internal approval
• Ensure all work meets the guidelines & standards defined for the team and the company
• Identify and resolve errors in work
• Proactively identify and resolve potential problems in work produced or the production process that may lead to customer dissatisfaction
• Productively participate in peer reviews either as reviewer or an author being reviewed with the aim to enhance own or team member’s work and standards
• Perform effective version control management in all aspects of documentation / script output
• Work closely with DF developers to recognize the potential for any operational issues, assess risks, and resolve issues before the new software is complete

Cross-Functional Collaboration &  Communication

• Ensure internal customers are kept informed of development issues
• Ensure that the management team are kept informed of progress & any significant issues
• Produce well written documents / perform workshops on areas of expertise and knowledge (as required)
• Proactively contribute to & utilise the team’s / division’s technical knowledge base
• Liaise with analysts, developers and business domain experts to better understand requirements and produce effective test scripts
• Ensure developers are kept up to date with latest problems requiring resolution and take ownership of issue until resolved
• Collaborate with the DF development team to develop effective strategies and test plans

Technical Support, Documentation & Reporting

• Assist team members with resolution of work problems, help troubleshoot issues
• In a timely manner assist and advise internal customers on technical issues, resolving any incident calls allocated
• Assist internal clients in queries relating to the progress of any outstanding /ongoing problems or the functionality of the application software
• Evaluate product code according to specifications
• Create logs to document testing phases and defects in order to recognize similar problems in the future and to provide quick resolution
• Report bugs and errors to development teams

• Bachelor’s degree in Computer Science, Engineering or a related field
• Proven experience as a Quality Assurance Tester or similar role
• Experience in project management and QA methodology
• Familiarity with Agile frameworks and regression testing
• Ability to document and troubleshoot errors
• Working knowledge of test management software (e.g. qTest, Zephyr) and SQL
• Working knowledge of test automation tools (e.g. EggPlant, SmartBear..)
• Excellent communication skills
• Attention to detail
• Analytical mind and problem-solving aptitude
• Strong organizational skills