Specialist - Development App

Create, implement and maintain new and existing mobile applications by translating the UI/UX design into usable app solutions that will meet customers’ requirements thus improving Bupa mobile app users’ experience.

Solutions Design

• Develop clear and accurate Technical Design Documents (TDD) to define clearly and in detail the mobile app technical design using Bupa best architecture principles followed by Bupa
• Comply with the program standards, processes and technical standards defined for the project and Cyber Security protocols
• Collaborate with the Senior Manager and team members in sprint planning, review and retrospective
• Recommend changes to improve the reliability, scalability, maintainability, security and performance of developed systems

App Development & Delivery

• Develop testable and efficient mobile application using Out Systems platform
• Ensure active involvement in Change Advisory Board (CAB) to clarify development work done
• Strive to apply Out Systems best practice in all aspects of work
• Implement new functionality and upgrades on existing Bupa mobile application
• Integrate Cordova plugins or develop new plugin if needed
• Build high-quality app and reusable components by following O/S modular programming and architecture design
• Integrate data from various back-end web services and databases using SOAP and REST APIs
• Work closely and effectively with the Senior Manager and team members to meet the project milestones and business requirements as per BRD
• Understand UX and UI design, so end-user requirements can be effectively translated into technical solutions

Application Support

• Analyze errors, monitoring and performance logs using O/S analytic tools to troubleshoot, identify and fix App performance issues post-deployment
• Create, manage and audit users activity by using O/S Lifetime and Service center
• Participate in design, promote and support in an agile way of working within the team
• Timely preparation and reporting of progress status updates to the Senior Manager
• Participate actively in the change request process which includes performing impact assessment, testing and implementation plan and code review report
• Improve code quality through unit tests, automation and performing code reviews using O/S Service center
• Implement application deployment from development environment to quality assurance environment to production environment by following O/S best practice
• Performs continued enhancements to meet the Bupa’s business requirements

Innovative Solutions

• Constantly keeping up to date with latest Out Systems technological innovations and solutions through O/S community forums, O/S University courses and coaching by O/S technical success manager
• Discover new components through O/S forge that will extend the mobile application capabilities
• Engage in code and quality reviews with team to review, analyze, improve and share coding skills
• Demonstrate an interest in learning new technologies that will contribute in achieving Bupa digital strategies
• Propose digital innovative solutions which will improve the customer experience, optimize processes through automation, manage medical costs effectively and contribute growth in the business

Proactive Management & Analytics

• Measures the end-user experience in production environment based on Bupa’s standard indicators of user satisfaction
• Using O/S monitoring and analytic tools to conduct a comprehensive auditing and monitoring for proactive management of application performance
• Analyse errors and performance logs using O/S Service center to help teams proactively and efficiently prevent to any issue that might arise in the future
• Collect metrics of how applications are performing to monitor and troubleshoot runtime issues e.g. client metrics, network metrics and service metrics
• Create dashboard and report from O/S analytics to automatically surfaces issues to be presented to Senior Manager
• Investigate server response times by logging and reporting things such as slow queries, integration responsiveness, or custom code invocation time.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

• Proficient in C#.Net
• Experience working in Agile teams & strong knowledge of agile methodologies
• Proficient with OutSystems Service Studio & Integration Studio
• Knowledgeable in using Life time and Service center
• Experience in Outsystems app library Forge integrating with repository of application modules and components.
• Proficient in API Integrations e.g. SOAP, REST
• Proficiency in web based languages (JavaScript, JQuery, CSS, HTML)
• Familiarity with agile development and software engineering best practices
• Excellent communication skills both verbal and written