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Job Description
- Building, maintaining, and enhancing relationship with clients to develop long term satisfaction.
- Handle customer needs with reliability and be responsive in providing prompt service.
- Use proactive communication and effectively seek a resolution for a bad experience.
- Manage and Monitor Loss Ratio during the year by monitoring FUR (Frequent user report) and MIS (Management information system) and raise alerts to clients. Discuss the MIS and FUR in details and present it in the form of presentation.
- Propose (different possible solutions) (product change) that can offer price relief to clients and improve value proposition
- Analyze and understand commercial and technical results to negotiate with client’s price increase.
- Liaise with other internal departments as required to ensure smooth running of all interactions that the customer has.
- Provide accurate reports and forecasts on activity and sales performance as and when required by management.
- Liaise with other internal departments as required to ensure smooth running of all interactions that the customer has.
- Provide accurate reports and forecasts on activity and sales performance as and when required by management.
- Maintain customer interaction and other applicable sources like SAMA (Saudi Arabian Monetary Agency) and CCHI (Corporate Council for health insurance).
- Look at competitors’ websites to compare against ours and identify gaps.
- Build effective relationships both within and outside the department.
- Seek input from and maintain effective ongoing communication with others.
- Manage conflict to ensure least disruption to organization.
- Update clients with all changes in the PMI (Private Medical Industry) industry rules, regulations, and product.
- Prepare client agreements and KYC (Know your customer) and make sure they are signed and stamped from client and properly handed over to sales operation team for archiving and auditing.
- Print Debtor report on weekly basis to ensure appropriate planning for unpaid debt to avoid suspension.
Skills
- Sales and Negotiation courses.
- Must be fluent in spoken and written English and Arabic.
- Must have good self-management, motivational, negotiation, communication, and presentation skills.
- Sales Experience is essential.
- Minimum of 2-3 years of sales experience.
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.