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Job Description
To ensure optimum operation, performance, security, integrity, and enhancement with business teams to ensure achievement of data center capacity.
- Prepare plans for installation of data center according to requirements.
- Research new designs for an advanced data center.
- Maintain all business procedures associate with assets and capacity.
- Monitor all functional resources required for growth and ensure appropriate functioning.
- Coordinate with various departments and perform integration of critical systems into infrastructure.
- Monitor all Data Center functional projects and track appropriate progress.
- Assess the current systems architecture recommend solutions for improvement.
- Deliver required reports to close management and audit requirements.
- Assess performance of security risk assessments on DC technologies & facilities for information security processes.
- Manage problems to fix root causes to proactively prevent recurrence.
- Advise best practices to ensure that customer's storage/backup solutions are working in efficiently.
- Manage escalated customer issues and resolve them without further escalation.
- Troubleshoot storage, backup and restore failures on multiple platforms with varied configurations.
- Perform data restorations for servers, file systems, and databases.
- Install and configure backup applications on client servers.
- Improve current processes and exercise judgment in the decision-making process.
- Monitor end to end Bupa technology services, systems, networks, applications, and online services
- Incident identification, logging and service requests creation
- Monitor Service desk tickets as per agreed operational and service levels agreements
- Monitor and report technology services, systems, networks, applications and online services interruptions
- Perform patch run activities and ensure successful completion status
- Support with Disaster recovery and business continuity plans.
- Maintains up-to-date documentation and workflows to assist in services
- Create guidelines to produce forms, checklists, and templates required to perform Network Operations Center activities.
- Ensure all Network Operations Center activities and solutions are in compliance with company approved policies, applicable industry standards and best practices.
Skills
- Planning
- Design
- Project Management
- Time Management
- Communication
- Decision-making
- Problem-solving
- Bachelor’s Degree in IT field or Electrical Engineering
- CDCMP certification preferred
- DCOM certification preferred
- Cisco Certified Network Associate CCNA Preferred
- Cisco Certified Network Professional CCNP Preferred
- Solarwinds Certified Professional Preferred
- Commvault Certified Professional Preferred
- Cross knowledge with NetAPP Preferred
- ITIL
- PMP
Education
Bachelor’s Degree in IT field or Electrical Engineering
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.