Senior Manager – Collection & Recovery (Central Region)

• Establish the annual collection strategy and present it to the relevant Finance leadership. This includes meeting breakthrough collection targets and the needed plans and actions to achieve them
• Conducts a continuing study of all collection management policies, programs and practices to keep management informed of new developments.
• Establish and carry out departmental or organizational goals
• Lead the development and gain commitment to the policies and strategies aimed the agreed business results
• Align with sales leadership per business segment to enhance collection as well retention rates
• Search and apply new (and best practices) collection techniques and tools (Auto Dialer, Collection System, Incentive and Reward and Recognition Management…etc.) available in the market to enhance the performance of the team

• Ensure healthy debtors’ age profile - prepare debtors & collections monthly forecast for CorporateActive and Lapsed accounts 
• Insure that financial requirement are adhered by customer in order to release insurance card, CCHI upload process in line with policy and agreed SLA’s, plus flexibility on exceptional basis.
• Utilize tools and MIS reporting packages to support decision making processes related to collection issues & investigate the accounts  requests
• Review Collections performance to ensure timeliness, accuracy, compliance and standards fulfilment as defined in Bupa Service Level Agreements
• Improve & review the current collection process and procedure
• Work closely with Head of Credit Control to assess applicability of agreed policies on key accounts and align with Finance Leadership

• Lead the collection actions for a dynamic/growing Corporate business [Direct Business, Brokers, Key Accounts, and Government]
• Create, improve the collection process on a continuous basis upon the market conditions     
• Confirm the full alignment between the collection team and Credit Control/Sales teams 
• Find a financial solution/options  for Corporate clients in order to enhance the collection and sales  
• Authorize contracts terminations upon Bupa policy and authority matrix 

Prompt Collection for Lapsed Corporate Contracts

• Lead the negotiation/collection process for the major lapsed accounts
• Lead the relationship with external collection agencies
• Lead the relationship with law firms for litigation and legal cases
• Authorize write-offs according to Bupa policy.
• Authorize any payment’s agreements with the clients according to Bupa policy
• Investigates escalation & improvement of legal cases status to be submitted to legal authorities
• Report overdue list to the main industry regulators - SAMA & CCHI and SIMAH 
• Solve  any system’s or processes gap that caused any lapsed amounts 
• Continuously clean up old debt balance to reflect healthy actionable debt balance 

• Motivate & manage the collection team in Central region.
• Ensure a continuous improvement approach is delivered regarding training, coaching, automation and documentation to yield efficiency improvements
• Ensure proactive resource scheduling is managed to deliver outcomes and cover for holidays etc.
• Establish weekly ,monthly ,quarterly and annual objectives for the team and measure their performance
• Represent the team in Finance departmental meetings & workshops as appropriate
• Coordinates collection management activities with Central & Eastern and branches and provides direction and guidance on all collection management issues
• Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education
• Develop specific objectives and performance standards for each area of responsibility
• Lead collection team to optimize performance and maximize results. 

• Ensure compliance with established policies, procedures, internal controls and regulations (SAMA/CCHI) to protect the organization’s interest.
• Provide regular reports, updates and information to Finance Management & key stakeholders regarding the performance of the collection team.
• Manage all SAMA requirements and meet their team when required to ensure compliance with the regulations

Education

Bachelor's degree or higher from a reputable university 

Experience

Minimum of 8 years with leadership exposure, in the areas of Corporate and/or Retail Collection or Credit Risk in Insurance, Financial or Telecom sectors