Senior Executive Manager – Onsite Operations

As the Senior Executive of Onsite Care within Bupa Care Connect, his role entails regional leadership in delivering patient-centered services, clinical excellence, and operational governance across a network of CARE CONNECT’s Onsite Care and Center of Excellence hospitals, all while adhering to service level agreements and best practices in medical and customer experience. his commitment to top-tier medical care and a positive patient journey is paramount.

Key Accountabilities:

1- Patient-Centered Services;

• Lead patient-centered Care Regionally for Hospital Services by ensuring improvement in the quality of patients' care and patients' experience
• Lead in landing all Patient’s centered Business strategic initiatives & Innovations to enhance the patient experience within Bupa Connected Care Hospitals
• Ensure appropriate and effective treatment and care through a consistent, collaborative process with cross-functional stakeholders, including the providers
• Monitor function performance related patient experience, clinical outcomes, and operational efficiency and ensure that, the staff is dealing competently with patients
• Ensure consistent reporting and owning in full all patient’s experience outcomes
• Foster a culture of empathy, compassion, and personalized care among hospital staff as well as the accountability, transparency, and continuous improvement within the regional hospitals.
• Lead with Marketing and Facilities on Presence excellence Strategy to ensure that Bupa Connect Care is standing strong in market

2- Clinical Excellence and Medical Care;

• Oversee the provision of high-quality medical services and ensure adherence to clinical standards
• Collaborate with Centre of Excellence team to monitor clinical outcomes and address any unfavorable results.
• Implement evidence-based practices to improve patient care and outcomes.
• Maintain strong relationships with medical staff at Hospitals and support their professional development.
• Strive to build and maintain an exemplary reputation for medical outcomes, making us a preferred choice for patients seeking the highest quality care.
• Lead the industry by setting benchmarks for clinical excellence, inspiring others in the healthcare sector to raise their standards and improve patient care.

3- Operational Governance and Excellence;

• Lead a multidisciplinary team of healthcare medical and patient experience professionals Regionally
• Develop and execute regional plans to achieve objectives in patient-Connected care, Clinical Excellence, and Operational Governance.
• Collaborate with Bupa Connect Care Streams to align hospital practices with the organization's overall goals.
• Conduct regular assessments and audits to ensure compliance operational protocols and procedures within the hospitals.
• Act as a liaison between the Bupa Connect care and Regional Hospitals leadership, providing updates, recommendations, and strategic insights.
• Participate in recruitment, training, and development of Bupa Connect Care Staff in collaboration with HR.
• Develop and implement robust customer experience strategies to ensure exceptional service quality.
• Collaborate with hospital management to identify and address ad resolve operational failures promptly.
• Oversee roles and responsibilities within and with the hospitals to improve efficiency using process Engineering, Lean’s techniques, and improvement tools

• Healthcare Leadership with Proven experience in leadership roles within the healthcare industry.
• Ability to lead and inspire a multidisciplinary team of healthcare professionals.
• Strong decision-making skills and the ability to guide the organization's healthcare initiatives.
• Proficiency in developing and executing strategic plans for healthcare facilities.
• Strategic thinking to position the hospital for growth and success in the healthcare market.
• Strong understanding of clinical practices and healthcare operations.
• Ability to ensure that clinical decisions prioritize patient well-being and satisfaction.
• Dedication to delivering patient-centered care and enhancing the patient experience.
• Expertise in streamlining and optimizing operational processes to reduce costs and improve efficiency.
• Data-driven decision-making to monitor and improve functional performance metrics.
• Skill in forging strategic partnerships with healthcare providers to enhance service delivery and cost-effectiveness.
• Ability to foster a culture of employee engagement, professional growth, and accountability.
• Promoting ongoing professional development for medical staff.
• Strong communication and interpersonal skills for effective collaboration with internal and external stakeholders.
• The ability to convey complex medical information in an understandable manner.
• Understanding of healthcare finance, budgeting, and financial management to ensure cost-effectiveness.
• Proficiency in leading and managing change in a healthcare environment.
• Strong problem-solving skills to address healthcare challenges effectively.
• Ability to handle medical emergencies and crisis situations with composure and efficiency.
• Adherence to high ethical and professional standards in all aspects of healthcare management.

Medicine and Surgery