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Job Description
Lead and oversee the end-to-end operations related to all partnership and referral activities. This encompasses managing clinical home visits, laboratory services, physical therapy, vaccinations, imaging, and other relevant components across various connected care channels and patient touchpoints. The role will be critical in ensuring the seamless management of these services, ultimately contributing to improved health outcomes for patients.
Additionally, building and managing the radiology, laboratory, and home health care departments within integrated care clinics, as well as overseeing their daily operations
Strategic Oversight
- Leads multidisciplinary healthcare operations across multiple care settings, ensuring integrated service delivery through partnerships, efficient processes, and data-driven improvements. Oversees home healthcare and diagnostic services to optimize performance, coordination, and patient satisfaction.
Lead quality care & exceptional customer service
- Drives continuous quality improvement by implementing standards, monitoring performance, and resolving service issues using KPIs and data insights. Enhances patient outcomes, satisfaction, and operational efficiency while ensuring compliance and staff development
Lead the relationship with internal and external stakeholders to manage service levels and improve health outcomes and safety
- Builds and manages strong stakeholder relationships to align goals, optimize care coordination, and ensure effective SLA performance. Promotes patient safety and regulatory compliance through evidence based practices, proactive risk reduction, and timely issue resolution
Lead Medical Quality Assurance & Regulatory Compliance
- Leads quality assurance and regulatory compliance through policy development, audits, and continuous monitoring of clinical processes. Ensures adherence to standards, reduces risks, and maintains high-quality care, patient safety, and organizational integrity.
Lead Financial Management
- Drives financial performance by optimizing resource utilization, managing referral networks, and collaborating with stakeholders to achieve cost savings and revenue growth across healthcare services.
Skills
· Leadership:
- Inspiring and motivating a team of healthcare professionals.
- Providing clear direction and guidance.
· Communication:
- Excellent interpersonal and communication skills
- Ability to explain complex medical information to patients and their families.
· Problem-Solving
· Team Collaboration:
· Organizational Skills:
- Strong organizational and multitasking abilities.
- Managing schedules, appointments, and daily operations
· Performance Management
· Patient-Cantered Care
· Decision-Making
· Lab management experience
· Minimum 10 years of progressive experience in laboratory operations and management
· Proven track record in supervising laboratory teams and overseeing daily laboratory functions.
· Experience in managing multi-disciplinary laboratory services (e.g., clinical chemistry, hematology, microbiology)
Education
Medicine and Surgery
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.
