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Job Description
To maintain the continuous improvement system and processes by identifying and developing improvement targets for all areas of the department to achieve operational efficiency, productivity and savings target
Process Enhancements
- Develop claims management policy, processes and procedures (Standard Operating Procedures SOP) to be used as reference and for improvements
- Initiate process improvements to drive efficiency across all areas of the department
- Identify and quantify the quality defects and determine appropriate preventive and corrective actions
- Recognize waste, root cause analysis and implement process improvements & digital solutions
- Recognize opportunities for process/system enhancement to have benefit from solid statements, improved process effectiveness and quality
Project Management
- Lead projects to execute identified process improvements and report ongoing activities to management
- Develop project initiation documents and change requests based on project management strategies to ensure completion of project based on time, cost, scope and quality
Executive Dashboard and Reporting
- Create department and process performance and utilization dashboards for management reporting to identify areas that need to be addresses
- Utilize dashboard to monitor provider performance to monitor batches submission and report non-compliant providers with PR team to ensure provider compliance
People Management
- Coach and provide teams with necessary tools and support required to achieve development objectives
- Design programs to build department capability and ensure corporate and regulatory compliance
- Provide on going feedback to teams for continuous improvement and identify training needs
Skills
- Managerial and interpersonal skills.
- Analytical, troubleshooting and problem solving skills.
- Strong computer skills, including Microsoft Office, Power BI & Cognos
- Excellent communication skills (English and Arabic)
- Project management skills
Education
Bachelor's degree preferably in Business, Operation Management or Industrial Engineering
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.
