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Job Description
Role Purpose:
To support value based care operations in operational workflows, analyze patient-reported outcomes (PROMs) and collaborate across teams to optimize patient outcomes, ensure smooth execution of VBHC projects cost effectively.
Key Accountabilities:
1-VBC Operations:
- Assist in developing and executing operational plans for VBHC programs to improve workflow efficiency and care outcomes.
- Track PROMs implementation and quality metrics to monitor performance trends and support continuous improvement.
- Support in creating dashboards and reports to facilitate data driven decisions.
- Identify gaps in VBC operational workflows and suggest enhancements to optimize workflow processes.
2-Digital Solutions Enhancement:
- Assist with digital enhancements for VBC data management to streamline information flow and enable real time access to insights.
- Ensure the accuracy and scalability of systems to support program expansion and reliable analytics.
- Support innovative solutions to healthcare challenges by piloting new tools and offering feedback for system improvement.
3-Patient Recovery Tracking:
- Ensure PROMs recovery from patients who miss initial completion by initiating follow-up calls that support participation.
- Conduct follow up calls/messages using structured scripts to encourage PROMs completion and reinforce the importance of patient input.
- Address and document patient-reported barriers to PROMs completion to inform targeted strategies for improving response rates.
- Provide assistance for technical challenges to minimize drop offs due to system issues and enhance patient experience.
Skills
- Ability to navigate through software applications.
- Ability to multi-task in a fast-paced changing environment and work well under stress
- Good trouble shooting, problem-solving and analytical skills
- Excellent follow up skills
- Good communications skills
- Good organizational and data analysis skills.
- Familiarity with data visualization tools (e.g., Excel, Power BI, Tableau).
Education
Bachelor's degree healthcare administration, business or related field
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.
