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Job Description
High level of customer service and professionalism
- Follow customer service procedures as outlined in the manual to comply with the department’s procedures and standards
- Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that customers are provided accurate information on it’s provider and proceed general queries with confidence at all times
- Deal competently with customer complaints and take all possible actions to resolve the issues to their fullest satisfaction with minimal intervention of team leaders.
Team Support
- Work effectively both individually and as part of a team to achieve both individual and department goals and objectives
- Strive consistently to promote a positive team spirit
Providers' compliance
- Ensure that the hospital is compliant with the agreed upon standards of service with our company and that they deliver such standards to the members at all times.
- Ensure that the hospital is utilizing the swipe card and fingerprint machines in addition to the website and any of the technical services linked to our company.
Complaints management
- Solve the customer complaints without the need of further escalations
- Ensure the proper follow up of the recovery plan
- Ensure that the complaints are entered into the complaints system tracer so as to take preventive actions
Relationship building
To establish excellent relationships with the providers insurance directors
- To conduct regular visits to the frontliners at the point of service & to listen to their concerns and feedback
- To co-ordinate with provider relation on a recognition mechanizm for the providers
- To ensure that the image of the providers in front of the customers is strengthened giving further boost to the partnership framework
Professional appearance and commitment
- To ensure the office, customer area and their personal appearance is at the highest level of cleanliness, order and professional look.
Skills
- Communication skills
- English Language
- Microsoft office
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.
