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Job Description
Responsible for the delivery of daily facility operations, supporting the functionality, efficiency, and compliance of the BUPA Arabia building services. This role is responsible for coordinating soft and hard services, managing vendor activities, monitoring service levels, and ensuring a positive workplace experience for employees and visitors.
Key Accountabilities:
1 - Facilities Operations Support:
- Handle day-to-day utilities, electro-mechanical equipment, and office infrastructure.
- Respond to service tickets, ensure the quality standards and escalate when it is required.
- Assist with space planning, office moves, and event setups.
2 - Vendor Coordination & Service Monitoring:
- Conduct routine walkthroughs and evaluate vendor task completion quality standards.
- Report any service gaps or deviations and track corrective actions
3 - Hard and Soft Services Supervision:
- Release weekly pm tickets and Track planned and emergency maintenance tasks.
- Keep asset records updated (tags, schedules).
- Ensure quick response during emergency breakdowns.
4 - Workplace Experience & Stakeholder Support:
- Be the point of contact for employee’s facility-related concerns.
- Collect feedback on workplace services and suggest improvements.
5 - Health, Safety, and Compliance Monitoring:
- Conduct basic facility safety inspections (e.g., fire extinguishers, exit signage, sanitation).
- Support the HSE team during audits and incident reporting.
- Maintain documentation for regulatory readiness.
Skills
- Minimum 1–3 years of relevant experience in facility operations, maintenance coordination, or workplace services in a mid- to large-scale organization.
- Prior exposure to vendor management and service quality monitoring is essential.
Technical Skills
- Strong understanding of facility operations (hard and soft services)
- Basic knowledge of building systems (BMS, Access Control and HVAC)
- Proficiency in Microsoft Office Suite and digital ticketing systems
Behavioral & Interpersonal Skills
- Detail-oriented, reliable, and responsive.
- Good communication skills and coordination.
- Ability to manage vendors and resolve issues promptly.
- Problem-solving mindset with basic understanding of safety compliance
Education
Degree in Facility Management, Engineering, Business Administration, or related field
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.
