Assistant Manager - Customer Engagement

Role Purpose:

The primary objective of costumer engagement Specialist is to effectively communicate and promote our health insurance services by educating the member about the convenience and benefits of our tele-health and program within our health insurance plan.

Key Accountabilities:

1- Outbound calls;

• Conduct engaging and persuasive phone outreaching targeting sample of the eligible population for the telemedicine consultation
• Present Tele consultations benefits and Health program focusing on the convenience and accessibility
• Enroll the Member to the program

2- Client Education;

• Offer Detailed information about tele consultation services available within our health insurance plans
• Emphasize tele consultations suitability for routine check ups, minor ailments, and initial consultations

3- Tailored communication;

• Customize phone communication strategies to resonate with diverse demographics
• Articulate tele consultation benefits in relatable terms to engage with potential client effectively

4- Engagement and support;

• Proactively engage individual via phone, addressing inquiries and encouraging exploration of tele consultation option within our health insurance plan
• Provide guidance and support for clients to initiate and utilize tele consultation seamlessly

5- Feedback collection and documentation;

• Gather feedback from individuals reached via phone regarding their awareness and perception of tele consultation services
• Maintain accurate records of client interactions, feedback received and campaign details

• Excellent verbal and written communication skills to explain complex concepts clearly
• Negotiation skills
• Basic Analysis skills
• Presentation skills
• Medium Knowledge in using system and analysis program

Bachelor's of Business Administration, Microbiology, Biochemistry or related major