Closed or Expired Job Posting This job posting is closed or has expired and is no longer open for applications.
Upload
Job Description
• Review debtor report to arrange communication with clients• Review debtor report to arrange communication with clients
• Address client’s email replies with follow up call
• Reach RM for alternative Contact Information in case client is not answering the calls
• Obtain Commitment to pay (CTP) date and save it in Collect Smart
• Escalate all hardship cases to line manger for support
• Ensure the payment allocated correclty
• Coordinate with credit control team for falgging
• Co-ordinate with internal departments to align membership data & premium calculation to help the department obtain the premiums on time
• Ensure to follow and meet the Quality Index protocol to enhance our customer experience.
• Ensure compliance with credit control policy
• Follow Bupa Values, policies and procedures
• Abide by rules of engagement with brokers / clients as per the agreed protocol
Skills
• Experience in customer service or finance is desirable
• Experience in customer service or finance is desirable
• Good communication skills
• Excel knowledge & Business Communication