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Job Description
The Specialist in ENT (Otolaryngology) is responsible for providing high-quality, patient-centered ENT services within both physical and digital care settings under the supervision of the Consultant ENT. The role focuses on assessing, diagnosing, treating, and managing a wide range of ear, nose, and throat conditions through in-person and virtual consultations, ensuring safe, effective, and evidence-based healthcare delivery. The ENT Specialist contributes to clinical quality, patient safety, and professional development while supporting the delivery of integrated ENT services at Bupa CareConnect.
Assessment and Diagnosis
· Conduct comprehensive ENT assessments through physical and virtual consultation settings
· Review medical history, symptoms, investigations, imaging, and examination findings
· Utilize digital tools and telemedicine platforms effectively for remote ENT evaluations
· Recommend and coordinate appropriate diagnostic investigations and specialist referrals when required
· Maintain accurate and timely clinical documentation in the EMR system
Management and Treatment Planning
· Develop individualized, evidence-based treatment plans in accordance with clinical guidelines
· Prescribe medications and recommend non-pharmacological interventions as appropriate
· Provide structured follow-up care and monitor patient treatment adherence
· Escalate complex or high-risk cases to the Consultant ENT or multidisciplinary teams when required
Clinical Quality and Safe Practice
· Ensure compliance with clinical governance requirements and patient safety standards
· Maintain accurate and timely documentation in the EMR system for all patient interactions
· Participate in quality improvement initiatives, clinical audits, and departmental meetings
· Report and manage clinical incidents and adverse events in a timely and appropriate manner
Collaboration and Care Coordination
· Collaborate with healthcare teams across physical and digital ENT services
· Coordinate referrals, investigations, and continuity of care for patients
· Participate in multidisciplinary discussions and case reviews
· Support smooth patient transitions between virtual and physical care settings
Patient Safety and Satisfaction
· Provide empathetic, patient-centered ENT care with clarity and professionalism
· Educate patients and families regarding treatment plans, medications, and preventive ENT care
· Address patient concerns promptly, with compassion and clear communication
· Support service excellence initiatives and respond to patient feedback for continuous improvement
Professional Development and Compliance
· Participate actively in CME activities and professional development programs
· Stay updated on ENT clinical guidelines, telemedicine practice standards, and advancements
· Maintain active SCFHS registration and comply with licensing and credentialing requirements
Skills
• Strong ENT diagnostic skills and familiarity with otolaryngology examination and assessment tools
• Proficiency in telehealth technologies and digital health consultation platforms
• Proficiency in EMR systems and clinical documentation
• Strong clinical judgment and analytical skills in ENT disease management
• Ability to manage acute and chronic ENT conditions safely and effectively
• Excellent communication and interpersonal skills with patients and colleagues
• Ability to manage multiple clinical priorities in a fast-paced environment
• Commitment to ongoing professional development and staying current with ENT advancements
• Arabic and English language proficiency
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.