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Job Description
The Senior Associate – Clinical Operations ensures the efficient administrative functioning of Clinical Operations and Digital Clinic services. The role manages administrative workflows, maintains accurate clinical and consultant records, coordinates operational processes, and supports overall service efficiency through effective communication and collaboration with internal teams
Administrative Support for Clinical Operations
- Manage schedules, coordinate communications, and maintain organized documentation.
- Ensure accurate and accessible clinical records to support seamless workflows.
Medical Consultants Platform Administration
- Oversee administrative tasks including reviewing, organizing, and updating consultant applications.
- Maintain up-to-date consultant profiles and support onboarding processes.
- Address inquiries related to consultant management and platform usage
Data Entry and Record Maintenance
- Maintain accurate records in EHR and administrative systems.
- Conduct routine audits for accuracy and compliance with data standards.
- Track physicians’ licenses and ensure timely updates.
Administrative Process Coordination & Optimization
- Implement and enhance administrative workflows to reduce redundancies.
- Monitor compliance with processes and gather internal feedback for improvement.
- Develop process documentation and onboarding materials
Reporting and Documentation Management
- Prepare operational and performance reports (weekly, monthly, quarterly).
- Compile activity and performance metrics to support decision-making.
- Maintain audit-ready documentation
Cross-Functional Collaboration
- Collaborate with clinical, administrative, and IT teams to support operational needs.
- Communicate administrative updates and align cross-departmental activities.
- Assist in resolving administrative issues promptly
Skills
- Proficient in Microsoft Office Suite, Power BI and electronic health record (EHR) systems.
- Strong organizational skills with attention to detail and the ability to manage multiple tasks.
- Excellent communication and interpersonal skills, with a focus on teamwork and collaboration.
- Basic understanding of data privacy regulations and record-keeping practices.
- Ability to work independently and efficiently in a fast-paced environment.
- Arabic and English languages proficency.
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.