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Job Description
Role Purpose:
To provide a competent, courteous, efficient and proactive response to all calls that come to BUPA Arabia internally and externally, with a high level of quality that is in line to the image & standards of BUPA.
Key Accountabilities:
1- Calls handling
- Provide a high level of customer service and professional communication skills
- Keep records of calls placed and received, and of related toll charges
- Offer special assistance to persons such as those who are unable to dial or who are in emergency situations
- Send notification email in case of no answer and follow up
- Perform clerical duties such as typing, proofreading, and sorting mail.
- Escalates complaints to proper channels
Skills
Skills:
- Customer Service, Call Center Agent, ability to communicate clearly, read and write effectively; in English and Arabic.
- Able to multitask and work well under stress
- Strong trouble shooting, problem-solving and analytical skills
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.