Manager – Telesales (New Business)

Role Purpose

To lead and manage a team of 10 senior officers, fulfilling  the customers  journey from  the prospecting stage  till the client receives  the activated cards & by providing all services within internal and external rules and regulations

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Key Accountabilities

Key Activities / Decision Areas

1

Generating new business

·         Manage the new business team senior officers to achieve their AOP targets.

·         Distribute leads proportionally within the team of the unit

·         Assists in the development and implementation of marketing plans as needed

2

Sales Forecasting

·         Establishes sales objectives by creating a sales plan and quota for senior officers

·         Prepares action by team for effective search of sales leads and prospects.

·         Gather market feedback to understand competitors and create trends to incorporate it in the sales plan

3

Strategic function

·         Inter departmental involvement in various activities to improve company’s position in the market versus competition.

·         Align and update the team about company strategy

4

Sales Administration

·         Conduct weekly meeting with the senior officers to review progress on funnel and align team with business updates

·         Ensures that CRM database is kept updated by area team on all sales activity, forecast and results. In addition to weekly/monthly reports on overall area performance

·         Ensures all company policies are being followed and adhered by sales team

·         Apply and comply with regulators policies and regulations and regularly follow up the updates to comply with industry requirements (Pass IFCE/ The Insurance Foundation Certificate exam conducted by SAMA/Saudi Arabian Monetary Agency)

·         Provides timely feedback to unit manager regarding performance and business updates

·         Work based on Bupa Arabia strategy and values

5

People Management

·         Ensures that the set objectives with the team are followed and measured semi-annually and by year end according to HR policy to evaluate each team member and gives feedback accordingly.

·         Responsible for motivating and guiding the sales officers

·         Conducts one to one review with all senior officer to build more effective communications, to understand training and development needs, and to provide insight for the improvement of sales team members and activity performance

Person Specification

Education

·         Ideally degree educated from a recognised University

·        Attended Professional sales and negotiation courses

Experience Fields

·         Must have previous field experience from 2 years

Years of Experience 

·       1 years of experience in sales management