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Job Description
To drive sustainable business growth through effective leadership and strategic planning based on assigned areas. In addition, ensure all team members complying & following with the SAMA/CCHI/IA and authorities’ regulations
Sales strategy and execution:
- Develop and implement effective sales strategies to achieve organizational goals and revenue targets
- Identify growth opportunities
- Monitor the agent's objective and set their goals to be achieved
- Achieve yearly sales target SME's/Individuals new & renewal according to AOP.
- Manage Agents objectives by forecasting, scheduling, analyzing & initiating new sales initiatives according to the given KPI’s
Team leadership & people development:
- Lead, manage, and motivate the sales team to meet or exceed sales targets
- Provide coaching, training and mentorship to imprve team performance and sales skills
- Monitor progress and conduct perfroamcne reviews regularly for team members
- Train new employees to ensure professional performance
- Identify the needs of the team members’ development to improve selling skills
- Annual vacation plan for team members
- In-house trainng courses
- Deliver performance reviews of team members, conducts disciplinary interview complete and file all necessary documents, compulsory business requirements & HR documents
Reporting:
- Send daily reports to the management team
- Share team members update/info to the SME Development team as per required information
- Ensure accurate data and up to date CRM records for all sales activities and client information
- Meet minimum weekly sales call standards and complete all reporting, forecasting in a timely manner
Customer experience and excellence:
- Evaluate, provide feedback, monitor and motivate branch/field sales team to provide an excellent customer experience, while improving business calls, meeting quality and performance requirements
- Resolve outlet/sales team & customers issues or submits unsettled issues to the sales, operation management & HR department for appropriate actions
- Deliver Client service level agreement and KPI's
- Interact directly with SME’s, Bupa operations, pricing, finance, membership, CCHI,compliance,sales quality, collection, facility & training development to ensure customer expectations are met by Bupa team and actively pursue feedback
Legal requirements:
- Ensure acceptable level of awareness in KSA, CCHI, SAMA, Bupa operation, HR, as well as sales rules & policies
Skills
- Strong understanding of customer and market dynamics and requirements
- Organizational and management skills, motivational skills, leadership by setting examples
- Ability to understand the problems of members in team and ability to empathize rather than showing sympathy.
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.
