Manager – PMO

To design and implement digital solutions and innovation projects with cross-functional teams to support the Digital Transformation and execute all project activities and deliverables based on agreed deadline, budget, and performance standard.

Business Partnership

• Facilitate all challenges and opportunities to meet the job demands and business expectations
• Analyze the problems and opportunities with cross-functional teams and identify the corresponding technological solutions which will fuel business growth, re-engineer the process towards efficiency and productivity, and achieving best in class customer service
• Engage functional owners in all Request for Information (RFI) sessions with external solution providers
• Propose compelling digital solutions for process automation and data analysis
• Manage the delivery of organizational objectives within the agreed timeframe, while maintaining high quality standards and ensuring that the efficiency & speed of projects delivery is maintained
• Build a successful business relationship/ partnership with outsourced development company (ODC) and vendors

Projects Development and Insights

• Manage & support the business case preparation for highly strategic projects
• Prepare project charter document (vision, objectives, scope, deliverables, risks and summarized plan) for agreed projects
• Conduct commercial viability analysis and review to ensure cost and healthcare outcome effectiveness
• Research and benchmark with market data, evaluate competitor offerings and identify service gaps and opportunities in healthcare insurance services

Design & Appraisal

• Undertake data collection and budget considerations.  
• Identify project ideas and proposals consistent with strategic focus 
• Develop clear systems that provides real-time information relevant to development and supports objectives
• Present the final appraisal of projects with CET and SMT leadership teams for consensus
• Manage project resource, risk mitigation, quality assurance, supplier selection criteria and change management plans

Project Management & Implementation

• Implement various components of a solution through the effective execution of the methodology using solid functional, technical and/or project management methodology.
• Monitor & control the progress of international project activities against the agreed plan on a regular basis
• Ensure deliverables are on time and meet customer needs as analyzed.
• Identify and report potential risks and mitigation actions
• Share regular project progress reports with all internal and external stakeholders

Project Completion & Evaluation

• Develop robust monitoring and feedback systems. 
• Identify outstanding items (activities and risks) and drive the closure with effective outcomes
• Hand-over plan to ensure smooth transition to customer environment
• Monitor, deliver and close supplier agreements
• Conduct post implementation review and evaluation to ensure optimal service delivery
• Document and archive project plan document in a central repository
• Use different communication channels and tools to leverage new services in customers & partner providers/vendors

• Project management
• Communication
• Change management
• Business analysis & development
• Excellent communication skill
• Excellent computer and presentation skills
• Service delivery skill
• Leadership and analytical skills
• Crisis management
• Team building and management