Manager - PMO

To lead the completion of a program, project, event by coordinating and managing all the activities of an entire team. Also, to develop a plan of actions to accomplish specific initiatives and projects by working across departments to ensure the compliance, prompt actions & punctuality of needed actions to result in a successful implementation of projects across Bupa Arabia (Operations) including regulatory / risk items. Also, to boost Bupa Arabia’s relation with the regulators (SAMA & CHI).

Program /Portfolio Management:

·        Manage project portfolios and ensure alignment with organizational priorities.

·        Provide project management guidance and support to project managers and teams throughout the project lifecycle.

·        Establish and maintain project management standards, methodologies, and best practices to ensure consistency and quality across projects.

·        Oversee IT and APP Operational Projects, ensuring effective governance, reporting, and delivery.

·        Oversee Non-IT Operational Projects, ensuring effective governance, reporting, and delivery.

·        Manage operational risks and internal audit agendas until closure.

·        Lead, mentor, and develop project managers and team members to enhance their skills and performance.

·    Foster a collaborative and high-performance team environment

Identify Business Opportunities and Highlight Risks:

·        Conduct assessments to evaluate compliance with Operational requirements and identify areas for improvement including regulatory items.

·        Conduct risk assessments and develop risk mitigation strategies to minimize compliance risks and ensure adherence to Operational guidelines.

·    Conduct project reviews and lessons learned sessions to identify areas for improvement and promote continuous learning and development

Stakeholders’ Engagement:

·   Design and implement a new stakeholder engagement strategy which identifies the needs of key groups and the sponsor as he/she plays a vital role in ensuring those business needs are met.

·     Select the best methodology in order to effectively communicate, collaborate, and interact with key people who have positive or negative influence, and may impact the success of the project.

·     Monitoring and reporting on compliance metrics and key performance indicators to senior management and Operational bodies as required.

·    Developing and implementing policies, procedures, and guidelines to ensure compliance with applicable regulations, laws, and standards.

·    Monitoring and interpreting Operational changes and requirements in the healthcare industry.

·    Oversee Operational projects including regulatory / risk  items..

·     Understand and optimize the customer journey (NPS).

Operational  Partnership :

·        Collaborating with internal departments, such as legal, compliance, quality assurance, and operations, to assess and address Operational compliance issues.

·        Providing guidance and training to employees on Operational requirements, ensuring understanding and adherence to compliance standards.

·       Managing the process of responding to Operational inquiries; including gathering necessary information, preparing documentation, and coordinating responses

Managing Executive-Directed Initiatives / Ad-Hoc Tasks. :

·        Quickly assess and prioritize  tasks assigned by management, ensuring timely and efficient completion.

·        Collaborate with various departments to gather necessary information and resources to address ad-hoc tasks effectively.

·        Keep management informed of the progress and status of ad-hoc tasks, ensuring transparency and accountability.

·        Lead, mentor, and develop project managers and team members to enhance their skills and performance.

• Working experience in Microsoft Office, PowerPoint, Excel, Word, Outlook, Teams & Visio.
• Intermediate to advanced skill in using Power BI, SAS and Congos.
• Strong verbal & written communications Skills (English & Arabic).
• Ability to build, develop and maintain positive internal & external relationships.
• Excellent negotiation skills and ability to take initiatives.
• Manage deadlines and push the team to ensure timeliness.
• Leadership qualities, such as motivation techniques and conflict-management
• Developing employee skills and performance through coaching
• ⁠Experienced & familiar with corporate, Operational & compliance work environments