Closed or Expired Job Posting This job posting is closed or has expired and is no longer open for applications.
Upload
Job Description
Role Purpose:
Manage the execution and delivery of end to end personalized services to the key strategic members in all the touch points of customer experience journey in order to ensure that members and their families receive consistent service experience utilizing the existing Bupa services customized to their needs.
Accountabilities:
Personalized Customer Experience Management
- Manage members’ experience with the relevant functions to ensure that services are delivered end to end for the members in every touch point of their journey on a timely manner and being the main point of contact including off-site customer interaction.
- Collaborate with cross functional service leaders to customize healthcare services according to the healthcare needs of the targeted population.
Health Advisor
- Advise accurate and useful information to the members and their families on medical information or specific Bupa services.
- Direct the members and refer them to appropriate department for assistance i.e. to ensure that they will be receiving a high level of quality in medical services
- Support the understanding of customer and consumer segmentation to offer breakthrough personalized care
- Support the implementation and serving of our core healthcare services
PCC Performance & Reporting
- Report the KPI updates for each service offering with the department data analysis team
- Prepare and conduct presentations and business updates to key leaders ”Relation Manager” within the organization
- Provide monthly feedback report on the progress of PCC program as part of updates in overall Retention report & share it with key leaders
Skills
Skills Required
- Strong MS office skills
- Extensive experience in dealing with clients
- Analytical and reporting skills with a good understanding of the business drivers
Other Requirements
- Bachelor’s degree
- Strong presentation and communication skills
- Process and results oriented, with strong attention to details
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.
