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Job Description
Assess, diagnose and treat mental and emotional disorders of customers through interview, follow up and psychological tests, help the customer to understand their problem through their knowledge of case history
Service Recovery
- Ensure engagement of the members in Mental Health Program by various channels
- Maintain an updated daily database and record of all members enrolled in the program.
- Close follow up on the cases to ensure optimum member satisfaction and issue resolution.
- Coordinate and facilitate scheduling of appointments, medication delivery, labs, and all consultation-related services
- maintain the documentation of every activity being carried out daily and how the progress of each patient placed on a recovery path
Operational Excellence and Case Management
- Work in a good number of one-on-one and group settings, diagnosing mental disorders, and providing therapeutic solutions to affected individuals to help them cope with issues that are personal
Mental Health Service Excellence
- Take care of patients who are suffering from varieties of disorders, including anorexia, depression, schizophrenia, autism, and depression. Their major goal is to help them modify the impact of these issues on their behavior.
- Working with patients to understand the negative thoughts, difficulties, and debilitating behaviors they want o change.
- Eradicate behaviours and thoughts that are unhealthy. This is achieved through the process of equipping patients with the mental tools to make better choicesand deal more effectively with daily challenges, including stress, and phobias.
- Helping patient to come up with problem-solving methods, like homework assignments, counselling, and psychotherapy, to improve the patients’ quality of life
Projects Support
- Continuous research on the latest trends and advancements in mental healthcare
- Identify and assess opportunities of growth and expansion of services to meet evolving community needs.
- Ensure utilization of technology in delivering the best service possible
Skills
- Communication skills
- Problem solving
- Time Management
- Data analysis
- Data entry
- Spreadsheet and word processing programs
- Patient advocacy
- Computer skills
- Ability to use and manage computer files.
- Use of databases
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.