Manager – Lead Development (App)

Drive development standards to deliver quality software in creating, implementing and maintaining new and existing mobile applications by translating the UI/UX design into usable app solutions that meets customers’ requirements and improving Bupa mobile app users’ experience. This role will be 60% hands on development with 40% team management.

Mobile App Team Leading

• Provide technical guidance and solution to development team members for any technical queries.
• Raise issues to Technical and Group Leads when difficulties arise.

Solutions Design

• Coordinate with key stakeholders to understand technical requirements to be developed for a global and scalable e-commerce platform.
• Develop clear and accurate Technical Design Documents (TDD) to define clearly and in detail the mobile app technical design using Bupa best architecture principles followed by Bupa
• Ensure compliance with the program, processes and technical standards defined for the project and Cyber Security protocols
• Collaborate with team members in sprint planning, review and retrospective.
• Recommend changes to improve the reliability, scalability, maintainability, security and performance of developed systems to deliver customer focused services

App Development & Delivery

• Develop testable and efficient mobile application using OutSystems platform
• Ensure active involvement in Change Advisory Board (CAB) to clarify development work done
• Implement new functionality and upgrades on existing Bupa mobile applications
• Integrate Cordova plugins or develop new plugin if needed
• Build high-quality app and reusable components by following O/S modular programming and architecture design
• Integrate data from various back-end web services and databases using SOAP and REST APIs
• Understand UX and UI design, so end-user requirements can be effectively translated into technical solutions

Application Support

• Support the testing of applications either in Development or Quality Assurance environment including the required penetration testing to ensure arising issues are timely and properly resolved
• Analyse errors and monitoring performance logs using O/S analytic tools to troubleshoot to identify and fix App performance issues post-deployment
• Create, manage and audit users activity by using O/S Lifetime and Service center
• Prepare reports for progress status updates.
• Participate in the Change Request process which includes performing impact assessment, testing, implementation plan and code review report
• Improve code quality through unit tests, automation and performing code reviews using O/S Service center
• Implement application deployment from development environment to quality assurance environment to production environment by following O/S best practice
• Perform continued enhancements to meet the Bupa’s business requirements

Innovative Solutions

• Keep up to date with latest Out Systems technological innovations and solutions
• Discover new components through O/S forge that will extend the mobile application capabilities
• Engage in code and quality reviews with team to review, analyse, improve and share coding skills
• Propose digital innovative solutions which will improve the customer experience, optimize processes through automation, manage medical costs effectively and contribute growth in the business

Proactive Management & Analytics

• Measure the end-user experience in production environment based on Bupa’s standard indicators of user satisfaction
• Utilize O/S monitoring and analytic tools to conduct a comprehensive auditing and monitoring for proactive management of application performance
• Analyse errors and performance logs using O/S Service center to help teams proactively and efficiently prevent to any issue that might arise in the future
• Collect metrics of how applications are performing to monitor and troubleshoot runtime issues e.g. client metrics, network metrics and service metrics
• Create dashboard and reports from O/S analysis to automatically identify issues 
• Investigate server response times by logging and reporting things such as slow queries, integration responsiveness, or custom code invocation time.
• Research, evaluate, and implement new technologies to maximize development efficiency

• Proficient in C#.Net
• Proficient with OutSystems Service Studio & Integration Studio
• Knowledgeable in using Life time and Service center
• Expert on OutSystems development, administration, or architecture experience
• Proficient in API Integrations e.g. SOAP, REST
• Proficiency in web based languages (JavaScript, JQuery, CSS, HTML)
• Familiarity with agile development and software engineering best practices
• Excellent communication skills both verbal and written
• Leadership skills
• Ability to multitask and react to problems quickly.