Closed or Expired Job Posting This job posting is closed or has expired and is no longer open for applications.
Upload
Job Description
Responsible for delivering medical engagement Department’s strategies for an assigned population through various communication channels. This role requires a deep understanding of healthcare, digital technologies, and patient engagement to ensure effective communication and support for the target population.
Population & Data Analysis
- Identify specific healthcare challenges and opportunities within the population.
- Develop profiles or personas of the target population to better understand their unique requirements.
- Utilize data analytics to monitor the effectiveness & overall engagement.
- Get involved in data-driven decisions to optimize engagement efforts
Compliance and Quality Assurance
- Ensure compliance with healthcare regulations and industry standards.
- Implement quality assurance processes to maintain high standards of care.
Patient Education & Team Cooperation
- Develop and deliver educational material and resources to empower patients with the necessary tools thtat aid them in making informed healthcare decisions.
- Provide guidance and support to other team members whenever needed.
- Adopt a collaborative and inclusive mindset & team culture.
- Ensuring task accomplishments on time despite team’s bearable challenges.
Performance Metrics & Cost Awarness
- Define and track key performance indicators (KPIs) to measure the success of medical engagement initiatives.
- Adjust strategies based on KPI outcomes.
- Manage the cost allocated for medical engagement initiatives, ensuring cost-effectiveness and efficiency.
- Support in managing the cost allocated for medical engagement initiatives, ensuring cost effectiveness and efficiency.
Medical / Digital Services Management
- Manging the front door engagement channels which include:
• Medication Refill.
• Home-Based Lab.
• Home Healthcare Services Support.
• Medical Report Interpretation.
• Lab Results Interpretation.
• Mobile Application Functions.
• Electronic Health Records.
• Symptoms Checker.
• Medical Chat Bot.
• Telemedicine Scheduling Support
• Remote Patient Monitoring Support.
• Digital Patient Engagement.
• E-Care Engagement.
- Providing medical services on daily basis through the following channels:
• Inbound/Outbound Calls.
• Backend Platform/Bupa App Services.
• Doctor Chat Bot.
• Email Support.
Stakeholder Collaboration
- Collaborate with healthcare providers, specialists, and partners to ensure a seamless patient experience.
- Sustain an excellent relationships with key stakeholders to improve medical engagement.
Skills
· Extensive experience in healthcare management and patient engagement.
· Strong leadership and time manamgement skills.
· Proficiency in digital healthcare technologies.
· Excelent communication and interpersonal skills.
· Knowledge of healthcare regulations and compliance requirements.
- Valid Saudi Commision for Health Specialty (SCFHS) lisence.
Education
Medical Degree MBBS
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.
