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Job Description
ROLE PURPOSE:
To ensure achievement of monthly collection target of the team while minimizing the risk exposure threshold of the assigned book and understand the clients’ finance requirement and to resolve complex collection obstacles.
KEY ACCOUNTABILITIES
1 - Monitor Debtor & collection Reports:
- Review debtor report to arrange communication with clients for past dues and forthcoming instalments
- Lead the weekly debtors meeting with collection team to ensure collection targets are met.
- Follow up on the warnings issued to clients and ensure collection.
- Liaise with credit control about monthly collection forecasts.
2 - Collect Smart & Enhancements:
- Ensure that the collection team are updating all activities made by collection team under each account in Collect Smart with accurate and correct feedback following the policies and procedures.
- Promote digitalization of projects and more automations to replace manual process and enhance efficiency.
3 - People Management:
- Manage the collection and lead chaser team
- Ensure set objectives are followed and measured semi annually
- Support with head count phasing as per AOP
- Conduct interviews and ensure hiring is within Bupa Arabia values and talent requirement.
- Coach and mentor as necessary to ensure team are performing as per the set objectives and targets.
- Provide ongoing training and coaching for current new joiners.
- To ensure the team achieved their set collection targets.
4 – Compliance:
- Ensure compliance with credit control policy.
- Follow Bupa Values, policies, and procedures.
- Abide by rules of engagement with brokers / clients as per the agreed protocol.
Skills
- Fluent in English/Arabic and very good computer literate (Word & Excel).
- Excellent communication skills Written/Speaking.
- Good numerical knowledge and financial statements.
- Excellent managerial and team leading skills.
Education
Finance or related field
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.