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Job Description
- Achieve the company's goals through the team and applying the company's policy and consolidate the values of BUPA in the team
- Monitor the agent's objective and set their goals to be achieved
- Achieve yearly sales target SME's/Individuals new & renewal according to AOP.
- Manage Agents objectives by forecasting, scheduling, analyzing & initiating new sales initiatives according to the given KPI’s.
- Assure best service, product knowledge, awareness, and completing the sales contracts through face to face communication
- Enrolment and system upload processes and Printing contracts and membership cards
- Ensure that policy requirements are fulfilled, including any necessary medical examination and completion of appropriate forms
- Prepare a membership folder to be delivered to the client
- Generate new opportunities & distribute sales leads to the teaming (visit, calls & referral business and territory management
- Ensure that the incumbent exhibit strong work ethics that help the team perform as per BUPA values.
- Compare the funds collected from the team with the sales report
- Ensure Premium collection in accordance to BA credit control policy
- Coach employees for performance improvement and Motivate sales and quality performance of the team
- Recruit new sales staff and Train new employees to ensure professional performance
- Identify the needs for the team members’ development to improve selling skills
- Prepare annual vacation plans/scheduling in-house training courses for sales team
- Deliver performance reviews of team members, conducts disciplinary interview complete and file all necessary documents, compulsory business requirements & HR documents
- Send daily reports to the management team
- Meet minimum weekly sales call standards and complete all reporting, forecasting in a timely manner.
- Evaluate, provide feedback, monitor and motivate branch/field sales team to provide an excellent customer experience, while improving business calls, meeting quality and performance requirements
- Resolve outlet/sales team & customers issues or submits unsettled issues to the sales, operation management & HR department for appropriate actions
- Deliver Client service level agreement and KPI's
- Interact directly with SME’s, Bupa operations, pricing, finance, membership, CCHI, compliance, sales quality, collection, facility and training development to ensure customer expectations are met by Bupa team and actively pursue feedback.
- Ensure acceptable level of awareness in KSA, CCHI, SAMA, Bupa operation, HR, as well as sales rules & policies
Skills
- 3 years of experience at multinationals or major corporations within Saudi Arabia
- Strong understanding of customer and market dynamics and requirements
- Organizational and management skills, motivational skills, leadership by setting examples
- Ability to understand the problems of members in team and ability to empathize rather than showing sympathy
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.
