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Job Description
- Responsible for initiating the techniques to drive prospects to Bupa Arabia website.
- Manage relevant stakeholders to continually increase conversion rates by evolving site usability and optimizing the proposition and promotions opportunities.
- Identify new areas of opportunity beyond current organizational thinking.
- Oversee the customer support function with the ability to build a team based on business needs.
- Foster a positive, creative, and technologically inspiring team environment.
- Coach and develop associates to meet or exceed business objectives.
- Define, report, and interpret analytic results.
- Leverage analytical insights to drive effective decisions regarding site functionality enhancements for increased sales and customer satisfaction.
- Ensure smooth implementation and commercialization of all new online features and products in the local market.
- Drive best in class customer experience via strong SLA and data measurement with strong focus on selling and service culture.
- Ensure that the set objectives with the Digital Sales team are followed and measured semi-annually and by year end according to HR policy; hence, evaluate each team member and give feedback accordingly.
- Conduct one to one review with Digital Sales team to build more effective communications, to understand training and development needs, and to provide improvement insights.
Skills
- 2+ years of experience in sales operations management or e-commerce Site Operations (Preferred) with solid experience in analytics, Managing Projects and managing projects.
- Demonstrated experience with site functionality and/or end-user experience in a transactional environment
- People Management Experience - Effective manager of people with strong leadership and team-building skills.
- Excellent verbal and written communication skills.
- Demonstrated ability to interface with all levels of management.
- Ability to manage a diverse team and create an environment where associates are motivated to deliver high quality results
- Self-starter who is passionate about achieving aggressive growth targets
Job Details
Preferred Candidate
Bupa Arabia
Bupa Arabia is a healthcare insurance company based in the Kingdom of Saudi Arabia. We are an associate business of Bupa Group, which is a global healthcare company with an international reach that extends across multiple business operations, practices, and resources.
Founded in October 1997, Bupa Arabia was initially established through a partnership between Bupa Global International and Nazer Group, with the key focus to provide health insurance services with high quality and competitive prices, while ensuring a distinctive experience for customers. Bupa Arabia has since evolved into a fully Saudi-owned and operated company. Our transformation from a joint venture into a publicly traded company on the Saudi Stock Exchange occurred in 2008, as we made 40% of our shares available to the public during our Initial Public Offering (IPO).
As a subsidiary of the global Bupa Group, we draw upon international expertise while maintaining a profound understanding of local healthcare requirements and regulations. This allows us to offer comprehensive healthcare insurance solutions tailored to the unique needs of the Saudi Arabian market.
Bupa Arabia prides itself on its commitment to the wellbeing and development of its employees, providing them with the same standard of care, support, and professionalism that it expects to be delivered to its customers.
Our core values shape every aspect of our work and culture:
Commit – Own it with accountability and urgency.
Collaborate – Win together through cross-functional synergy.
Care – Put people first, both employees and customers.