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Job Description
- Responsible for initiating the techniques to drive prospects to Bupa Arabia website.
- Manage relevant stakeholders to continually increase conversion rates by evolving site usability and optimizing the proposition and promotions opportunities.
- Identify new areas of opportunity beyond current organizational thinking.
- Oversee the customer support function with the ability to build a team based on business needs.
- Foster a positive, creative, and technologically inspiring team environment.
- Coach and develop associates to meet or exceed business objectives.
- Define, report, and interpret analytic results.
- Leverage analytical insights to drive effective decisions regarding site functionality enhancements for increased sales and customer satisfaction.
- Ensure smooth implementation and commercialization of all new online features and products in the local market.
- Drive best in class customer experience via strong SLA and data measurement with strong focus on selling and service culture.
- Ensure that the set objectives with the Digital Sales team are followed and measured semi-annually and by year end according to HR policy; hence, evaluate each team member and give feedback accordingly.
- Conduct one to one review with Digital Sales team to build more effective communications, to understand training and development needs, and to provide improvement insights.
Skills
- 2+ years of experience in sales operations management or e-commerce Site Operations (Preferred) with solid experience in analytics, Managing Projects and managing projects.
- Demonstrated experience with site functionality and/or end-user experience in a transactional environment
- People Management Experience - Effective manager of people with strong leadership and team-building skills.
- Excellent verbal and written communication skills.
- Demonstrated ability to interface with all levels of management.
- Ability to manage a diverse team and create an environment where associates are motivated to deliver high quality results
- Self-starter who is passionate about achieving aggressive growth targets
Job Details
Job Location
Jeddah , Saudi Arabia
Job Role
Other
Preferred Candidate
Career Level / Band
Mid Career
Residence Location
Saudi Arabia
Nationality
Saudi Arabia
Minimum Degree
Bachelor's degree