Manager – Data Centre

To ensure optimum operation, performance, security, integrity, and enhancement with business teams to ensure achievement of data center capacity.

• Prepare plans for installation of data center according to requirements.
• Research new designs for an advanced data center.
• Maintain all business procedures associate with assets and capacity.
• Monitor all functional resources required for growth and ensure appropriate functioning.
• Coordinate with various departments and perform integration of critical systems into infrastructure.
• Monitor all Data Center functional projects and track appropriate progress.
• Assess the current systems architecture recommend solutions for improvement.
• Deliver required reports to close management and audit requirements.
• Assess performance of security risk assessments on DC technologies & facilities for information security processes.
• Manage problems to fix root causes to proactively prevent recurrence.
• Advise best practices to ensure that customer's storage/backup solutions are working in efficiently.
• Manage escalated customer issues and resolve them without further escalation.
• Troubleshoot storage, backup and restore failures on multiple platforms with varied configurations.
• Perform data restorations for servers, file systems, and databases.
• Install and configure backup applications on client servers.
• Improve current processes and exercise judgment in the decision-making process.
• Monitor end to end Bupa technology services, systems, networks, applications, and online services
• Incident identification, logging and service requests creation
• Monitor Service desk tickets as per agreed operational and service levels agreements
• Monitor and report technology services, systems, networks, applications and online services interruptions  
• Perform patch run activities and ensure successful completion status
• Support with Disaster recovery and business continuity plans.
• Maintains up-to-date documentation and workflows to assist in services
• Create guidelines to produce forms, checklists, and templates required to perform Network Operations Center activities.
• Ensure all Network Operations Center activities and solutions are in compliance with company approved policies, applicable industry standards and best practices.

• Planning
• Design
• Project Management
• Time Management
• Communication
• Decision-making
• Problem-solving
• Bachelor’s Degree in IT field or Electrical Engineering
• CDCMP certification preferred
• DCOM certification preferred
• Cisco Certified Network Associate CCNA Preferred
• Cisco Certified Network Professional CCNP Preferred
• Solarwinds Certified Professional Preferred
• Commvault Certified Professional Preferred
• Cross knowledge with NetAPP Preferred
• ITIL
• PMP

Bachelor’s Degree in IT field or Electrical Engineering