Internship - Data Science

• Execute all levels of support requests in Service Desk
• Manage streamlining of end user requests to CRs/PIDs
• Coordinate with internal departments and end users to ensure that users are trained properly on the system fucntions.
• Prepare and update CRM training materials with modern technologies and method and ensure training materials are published on secure channels and accessible to end users.
• Manage CRM knowledge base and ensure updates whenever there is change and accessble to end users and departments

Business Analysis & Documentation: 

• Identify and recommend innovative customizations and solutions to meet user requirements.
• Assist end users to improve the efficiency and effectiveness by providing best practice busienss applications and functionalities
• Support and prioritize system activities through cross functional coordination
• Assist in the development of business cases for initiatives which reduce cost, improve service or otherwise improve profitability
• Participate in mapping business processes and change management controls

Project Support:

• Support project implementation in assessing business and supplier readiness through logistical support
• Report post-implementation benefits accurately
• Ensure project plan documentation for all projects and systems initiated by business units including action points, timelines and sign-off responsibilities
• Support in comprehensive test cases/scenarios to ensure new systems developments and fixes are adequately tested to ensure correct implementation
• Identify, correct and test all system errors ahead of implementation
• Prepare and communicate projects and system status reports
• Document and archive the final version of any system projects documentation for review

  Innovation & Capacity Planning:

• Propose innovative technology for cost reduction and enhanced customer experience
• Support in research and analysis for use of technology to help ensure the lead in service against competition
• Prepare overall project and resource requirements in coordination with department management for key and cross functional projects