Head - Credit Management

The Head – Credit Management will be controlling, evaluating and reporting the area of Credit Control within Finance Operations by ensuring that adequate resources are available to undertake daily responsibilities while initiating proper automation and enhancements in the unit’s processes.

Responsibilities:

Credit Control

• Collaborate with Sales and Collection Heads/Directors to design, create and implement customized credit control policies and procedures by business segment
• Lead and enable the credit control team to monitor and apply the credit control policies agreed on accurate, timely and consistent basis
• Design and implement processes to ensure the assessment of customers’ creditworthiness in order to approve\grant credit flexibilities based on reported risks
• Lead BA relationship with SIMAH/Bayan/Other Credit Bureaus in order to evaluate current measures and recommend new ones to control risk associated with potential and current customers
• Work with Finance Project Manager and IT to lead Credit Control automation and perform system enhancements to reduce system errors and enhance the team’s efficiency
• Maintain communication with all related stakeholders including Sales & Collection
• Secure the adherence to cards release, refund payments, and recharge requests authority matrices

Management & BDP Reporting

• Management reports to be issued frequently o a timely basis
• Meet the reporting requirements of the debt area related to reporting to regulators and IDM/Bupa Group or any other external party
• Present to CEO/CFO on quarterly basis on performance update of the Debt management area
• Take ownership of calculating on monthly basis the entry of bad debt provision to be booked in GL based on accounting standards and regulator instructions.
• Support in building BDP forecasts in alignment with all different stakeholders

Payments Identification and Allocations

• Ensure via the allocation team that all collection allocations and payment allocation processes are accurate and up to date in the relevant computer systems on a daily basis, and ensuring only minimal day-end back-logs, if any
• Responsible for the closing month-end UCD numbers through coordination with collections and membership teams to ensure clear understanding of accountabilities so that the company has only minimal closing month-end Unallocated Collection Deposits (UCD) each month end,
• Ensure allocation processes are fully and properly documented and adhered to company policies and regulators guidelines
• Liaise with internal and external auditors, where required, on Finance Operations’ Collections and Credit Control related policies, procedures and processes.

Targets and Commissions

• Manage the commissions calculations for Sales and Finance workforce based on agreed commission schemes agreed by the company.
• Synchronize with Finance Control to release approved commission payments on timely basis
• Assess trend of commission cost line and recommend action to CFO on annual basis

Cash Accounts, Reconciliation & Accounting, and Cashier Managements

• Manage AR Accounting team to ensure the below is delivered:
• Update, review and reconcile multiple collection bank balances with Accounts Receivable recorded in the General Ledger, on daily basis.
• Ensure all outstanding reconciling items and variances arising from bounced cheques, banking errors, unidentified deposits (UIDs) are resolved within established timeframes.
• Ensure proper controls over premium accounts by reconciling and validating sales reports to prevent fraud cases.
• Responsible for reconciling month-end Debtors’ report, including General Ledger of premium & sundry invoicing, general Ledger of all banks transactions and cash-in-transit.
• Issuance of UID/ID report on weekly basis and daily basis at month end
• Work with IT and Finance Project Manager to automate the reconciliation process and create back up to AR accountant
• Ensure that Debt Cash Manager is managing cashiers at BA sites on daily visits and conduct visits on frequent basis

Management

• Motivate, empower and enable direct reports by providing the necessary tools and support required to achieve the organizational development objectives.
• Develop and maintain adequate training programs with a focus on creating backups within the team to reduce the risk to the organization of a single point of failure
• Carry out goal setting, manage and constantly review individual performance.
• Provide leadership in strengthening internal communications with staff at all levels throughout the organization; create and promote a positive and supportive team environment.

Compliance, Internal Audit & SAMA

• Ensure adherence to SAMA/CCHI regulations in all areas of responsibilities
• Work with BA Internal Auditor team for them to conduct audit on smooth fashion and work with Internal Audit Head on issuing final report by making proper management feedback

Qualifications:

Areas of Experience

• Collection and Remedial Management
• Risk Management
• Credit Management
• People Management; Cross Functional Teams
• SAS
• Risk Scoring Tools
• Credit Policy and Procedures

Years of Experience

• 10+ Years in Credit, Collection, Risk, or other related fields.